Call center for online stores

An online store does not sell only through the cart: many buyers call to clarify details, and some orders need confirmation by phone. Contact Call covers the store’s entire phone communication — from advice to repeat sales.

We take calls and chats, confirm orders, upsell related products and win back customers who have not bought for a while. You get more completed orders and fewer refusals on delivery.

Call us: 0 800 210 165from UAH 5/min

What is included

Answering calls and advising on products
Confirming orders placed on the website
Upselling and cross-selling by script
Abandoned cart follow-up
Live chat on your website
Repeat sales and win-back of inactive customers

Tasks we take on

Electronics, appliance and fashion stores
Home and garden stores
Niche stores with complex products
Marketplace sellers with their own website
Stores with seasonal peaks

How we launch a project

1
Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
2
Scripts
Together with you we write call scripts and answers to common questions.
3
Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
4
Operator training
Operators learn your product and go through test calls.
5
Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.