Call center for e-commerce sellers

For product sellers, profit comes down to three numbers: how many orders are confirmed (approval rate), the average order value and how many parcels are collected (pickup rate). Contact Call works on all three: we process leads fast, confirm orders, upsell related products and remind buyers about their parcels.

We have been processing orders for online stores since 2012 and know how not to lose leads at peak hours. You choose the pricing model — per minute or per confirmed order.

Call us: 0 800 210 165from UAH 5/min

What is included

Processing new leads as they arrive, 24/7
Order confirmation and delivery data check
Upselling and cross-selling by script
Pickup reminders by call and SMS
Repeat sales to your customer base
Work in your CRM, daily approval, upsell and pickup reports

Tasks we take on

Sellers using landing pages and social media
Online stores with cash on delivery
CPA webmasters and affiliate networks
Dropshipping
Brands launching new products

How we launch a project

1
Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
2
Scripts
Together with you we write call scripts and answers to common questions.
3
Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
4
Operator training
Operators learn your product and go through test calls.
5
Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.