Order confirmation by phone
Every unconfirmed order is a risk: wrong address, a buyer who changed their mind, a parcel returned and delivery paid twice. Contact Call operators call buyers right after they order, check the details, answer questions and offer related products.
We also remind buyers about parcels waiting at the pickup point, which noticeably increases the pickup rate. You choose the pricing model: per minute or per confirmed order.
What is included
- A call to the buyer right after the order
- Checking name, phone, address and pickup point
- Upselling and cross-selling by script
- Parcel pickup reminders
- Handling refusals and unhappy customers
- Order statuses in your CRM, approval and upsell reports
Who it is for
- Online stores and e-commerce
- Sellers using cash on delivery
- Marketplace sellers with their own website
- CPA and affiliate projects
- Brands selling through landing pages
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
More about pricesFrequently asked questions
Do you charge per minute or per order?
Both are possible. Per minute — from UAH 5/min; the price per confirmed order is calculated individually based on volume and product.
Do you work in our CRM?
Yes, operators can work in your CRM (for example updating order statuses) or in our own CRM, quickly adapted to your process.
How do you increase the pickup rate?
We confirm orders immediately, check all details and, once the parcel arrives, remind the buyer by call and SMS to collect it.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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