Outsourced order taking and processing
The Contact Call order desk answers your buyers’ calls, helps them choose, places orders and confirms delivery details. Buyers get a fast and polite answer at any time, and you get orders without missed calls.
We set up a dedicated line for your company (0-800 or a city number), work 24/7 and handle peaks during sales and seasonal campaigns. Besides the phone, we can keep in touch with customers by email and SMS.
What is included
- Taking calls and entering orders in our CRM or your system
- Advice on range, availability, prices and delivery
- Order confirmation by outbound calls
- Status updates: shipping and arrival dates
- Upselling related products according to an agreed script
- Call recording, statistics and analytics online
Who it is for
- Online stores of any size
- Food delivery services, restaurants and cafes
- Manufacturers selling directly to consumers
- Companies with seasonal sales peaks
- Businesses advertising on TV, radio or social media that get waves of calls
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
Can you work in our CRM?
Yes, operators can place orders in your system. If it is easier, we use our own CRM, quickly adapted to your process, and pass orders to you automatically or as an export.
How do you handle peaks during promotions?
Let us know about the campaign in advance and we add operators for the hours you need, so no call is lost.
How can I control operator quality?
All calls are recorded and statistics are available online: number of calls, duration, waiting time, outcomes. You can listen to any call.
How much does an outsourced order desk cost?
From UAH 5 per minute. We calculate the exact price based on volume, schedule and order complexity.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
Our partners and clients
