Online consultant for your website
Many website visitors do not call — they write in the chat. If the reply is slow, they leave for a competitor. Contact Call operators run your website chat as professionally as a phone line.
We advise on products and services, take orders and requests, help with checkout and pass complex questions to your specialists. All conversations are stored and statistics are available online.
What is included
- Running your website chat on behalf of your company
- Fast answers from the knowledge base
- Taking orders and requests
- Collecting visitor contacts for call-backs
- Passing complex questions to your team
- Reports on chat volume and topics
Who it is for
- Online stores
- Online services and SaaS
- Educational projects
- Travel agencies
- Companies combining phone and chat in one support team
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
Can you work with our chat widget?
Yes, operators can work in your chat service. We discuss connection details during the brief.
Can chat and phone be combined?
Yes, one team can handle both calls and chats, so customers get the same quality in any channel.
How much does an online consultant cost?
It depends on chat volume and schedule. We calculate it after the brief.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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