AI voice agent for inbound and outbound calls

An AI voice agent is an artificial-intelligence phone assistant that talks to your customers in natural language: it understands their answers, asks follow-up questions and records the outcome. Unlike classic automated calls or an IVR voice menu, it does not play a recording or ask callers to "press 1" — it holds a conversation.

Contact Call uses AI voice agents on projects where the client approves it. The agent handles high-volume routine calls, and as soon as a conversation goes beyond the script or the customer asks for a person, the call is passed to a live operator in our call center. You get the speed and cost of automation without the risk of losing a customer.

Call us: 0 800 210 165from UAH 5/min

What is included

Analysis of your calls and choice of scenarios worth automating
Conversation script, voice and answers to common questions
Inbound calls 24/7: FAQs, taking requests, booking appointments
Outbound calls: order confirmations, reminders, short surveys
Hand-off of complex calls to a live operator with full context
Call recording and transcripts, call results in the CRM, reporting

Who it is for

Online stores — high-volume order confirmation
Clinics and service businesses — bookings, visit reminders, rescheduling
Delivery services — confirming addresses and delivery times
Companies with peak loads when operators are not enough
Businesses that need to answer customers at night and on weekends

How we launch a project

1
Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
2
Scripts
Together with you we write call scripts and answers to common questions.
3
Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
4
Operator training
Operators learn your product and go through test calls.
5
Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.

Why Contact Call

In business since 2012
Our own CRM, quickly adapted to any task
24/7 call handling, no days off
All calls recorded, statistics available online
A 0-800 or city number for your company
Prices from UAH 5 per minute

Price

from UAH 5/min

The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.

More about prices

Frequently asked questions

How is an AI voice agent different from automated calls?

Automated calls play a recorded message or offer a keypad menu. An AI voice agent understands what the customer says, responds to it and follows a script as a dialogue — much closer to talking to a person.

What if the AI agent cannot handle a call?

The call goes to a live Contact Call operator. Complex, sensitive or unusual requests are always handled by people.

Do I have to use AI on my project?

No. We only use an AI voice agent with your approval. You can combine both: the agent takes routine calls, operators take the rest.

How much does an AI voice agent cost?

It depends on the scenario and call volume — we quote after a short brief. Live operators start from UAH 5 per minute.