Call center for tour operators and travel agencies
Tourism is seasonal: in peak months call volumes multiply, and travellers need support around the clock. Contact Call helps tour operators and agencies handle the load without hiring.
We advise on destinations and tours, take booking requests, support travellers during their trip and survey them on return. Everything is logged in the CRM, so your managers have the full customer history.
What is included
- Advice on tours, destinations and terms
- Taking requests and passing them to managers for booking
- 24/7 support line for travellers
- Departure and document reminders
- Post-trip satisfaction surveys
- Telemarketing new tours to regular customers
Tasks we take on
- Tour operators
- Travel agencies and agency chains
- Excursion and coach tour organisers
- Hotels and resorts
- Corporate travel organisers
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
Can we add operators only for the season?
Yes, we scale the team up for the season and down off-season.
Do you support travellers at night?
Yes, the support line can run 24/7 so travellers get help at any time.
How much does a call center for tour operators cost?
From UAH 5 per minute, depending on volume and schedule.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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