Outsourced telephone customer consulting

Customers call with questions about your range, prices, delivery or warranty, and every unanswered call can be a lost sale. We take consulting off your hands: Contact Call operators answer on behalf of your company, using your scripts and knowledge base.

You do not hire or train your own consultants, rent an office or plan shifts. We deliver consistent answers and transparent control: every call is recorded and statistics are available online.

Call us: 0 800 210 165from UAH 5/min

What is included

Consulting on products, services, prices, promotions and terms
Work based on scripts and a knowledge base prepared together with you
Escalation of complex requests to your specialists
Every request logged in the CRM with topic and outcome
Call recording and online statistics
Script updates whenever your products or terms change

Who it is for

Online stores and retail with many routine questions
Service companies that need to answer new customers fast
Manufacturers and distributors supporting dealers and end buyers
Companies launching a product and expecting a surge of calls
Businesses whose managers are overloaded and miss calls

How we launch a project

1
Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
2
Scripts
Together with you we write call scripts and answers to common questions.
3
Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
4
Operator training
Operators learn your product and go through test calls.
5
Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.

Why Contact Call

In business since 2012
Our own CRM, quickly adapted to any task
24/7 call handling, no days off
All calls recorded, statistics available online
A 0-800 or city number for your company
Prices from UAH 5 per minute

Price

from UAH 5/min

The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.

Frequently asked questions

How will your operators learn about our product?

Before launch we build a knowledge base and scripts with you, and operators go through training and test calls. We keep the knowledge base up to date as your range changes.

What if a customer asks something unusual?

The operator logs the request in the CRM and passes it to your specialist in the agreed way: email, message or call transfer.

How much does telephone consulting cost?

From UAH 5 per minute of conversation. The final price depends on call volume, working hours and topic complexity.