Customer satisfaction evaluation
A satisfied customer comes back and recommends you. An unhappy one often just disappears silently. A phone satisfaction survey (CSAT) helps you find out in time what went wrong and fix it while the customer is still with you.
Contact Call operators call customers after a purchase, delivery or service visit, ask them to rate the experience and share details. You learn about unhappy customers right away, so you can respond in time.
What is included
- Survey script for each touchpoint
- Calls after purchase, delivery or service
- Rating scale and comments
- Fast alerts about complaints
- Analysis of dissatisfaction reasons
- Regular reports with trends
Who it is for
- Delivery services and online stores
- Service centres and car services
- Medical and educational institutions
- Hotels and tour operators
- Any business with repeat sales
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
How is CSAT different from NPS?
CSAT measures satisfaction with a specific interaction; NPS measures overall loyalty to the company. They are often used together.
Can you call right after delivery?
Yes, we set the call schedule to fit your process — for example the day after the order is received.
How much does a satisfaction survey cost?
From UAH 5 per minute, depending on the number of customers and questionnaire length.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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