Dispatch service for taxi companies
A taxi service works around the clock, and every missed call is a passenger who booked a competitor. Contact Call takes taxi orders 24/7: operators quickly book the ride, confirm the address and preferences and pass the order to your system.
We also handle passenger and driver complaints and questions, and act as an overflow line for your dispatch during peak hours or outages.
What is included
- 24/7 taxi order taking
- Confirming addresses, pickup time and car class
- Passing orders to your dispatch system
- Handling passenger complaints and questions
- Driver support line
- Dispatch overflow during peak hours
Tasks we take on
- Taxi services in Ukrainian cities
- Transfer and passenger carriers
- Designated driver and towing services
- New taxi services at launch
- Services with in-house dispatch that need a backup
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
Can we pass you only night calls?
Yes, we can work only at night, on weekends or during peak hours.
How do orders reach drivers?
Operators enter orders in your dispatch system or pass them in the agreed way.
How much does dispatch cost?
From UAH 5 per minute, depending on call volume and schedule.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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