IVR voice menu for your company

A voice menu (IVR) greets the caller, offers a choice of topics and routes the call to the right department or operator. Some questions — opening hours, addresses, order status — can be handled by IVR without a person.

Contact Call designs the menu logic, records greetings and sets up routing together with our operators. You get an orderly call flow, shorter waits for customers and statistics on what callers ask about most.

Call us: 0 800 210 165from UAH 5/min

What is included

Menu structure designed for your scenarios
Recorded greetings and voice prompts
Routing by topic, language or customer type
Automated answers to common questions
Connection to an operator at any step
Menu option statistics

Who it is for

Hotlines with high call volumes
Companies with several departments or lines of business
Banks, insurers, telecom operators
Delivery and taxi services
Information desks

How we launch a project

1
Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
2
Scripts
Together with you we write call scripts and answers to common questions.
3
Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
4
Operator training
Operators learn your product and go through test calls.
5
Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.