Backup call center for your business
Even the best in-house call center can face overloads, power cuts, connectivity issues or mass sick leave. Contact Call’s backup call center picks up calls when your line cannot cope, so no customer is left without an answer.
Our operators learn your product and scripts in advance, so switching over does not reduce quality. You choose the scenario: overflow during peaks, night hours, weekends or full failover during an outage.
What is included
- Operators trained on your scripts in advance
- Overflow routing when your agents are busy
- Out-of-hours and weekend call handling
- Full line failover during outages or power cuts
- All requests passed to you via CRM or report
- Regular readiness tests
Who it is for
- Companies with an in-house call center
- Banks, insurers, delivery and taxi services
- Businesses that cannot afford line downtime
- Companies in regions at risk of power cuts
- Organisations with seasonal request peaks
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
How fast can calls be switched to the backup?
We set up the switching scheme in advance, so calls move to our operators quickly according to the agreed procedure.
Do we pay for the backup when it is not used?
We agree the pricing model individually: pay only for minutes handled or a fixed readiness fee.
How much does a backup call center cost?
From UAH 5 per minute. The exact price depends on the backup scenario and volumes.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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