Call center for medical clinics
Patients call to book an appointment, check the price of a test or opening hours. When front-desk staff are busy with patients, calls go unanswered and the patient books elsewhere. Contact Call’s medical call center answers these calls around the clock.
Operators book appointments in your schedule, send visit reminders (reducing no-shows), reschedule bookings and answer common questions from your knowledge base. Operators do not give medical advice — only organisational information.
What is included
- Booking appointments and diagnostics in your system or schedule
- Visit reminders by call or SMS
- Rescheduling and cancellations
- Information on services, prices and test preparation
- Processing requests from your website and ads
- Patient surveys after visits
Tasks we take on
- Private clinics and medical centres
- Dental clinics
- Laboratories and diagnostic centres
- Cosmetology clinics
- Pharmacy chains
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
More about pricesFrequently asked questions
Do your operators give medical advice?
No. Operators answer only organisational questions (booking, prices, hours, preparation) from your knowledge base. Medical questions go to doctors.
Can you work in our medical system?
Yes, operators can book patients in your medical information system or schedule. We discuss details during the brief.
How much does it cost?
From UAH 5 per minute, depending on call volume and schedule.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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