Call center for delivery services
In delivery every minute counts: customers want to order quickly, find out where their parcel is and get help if something goes wrong. Contact Call handles a delivery service’s phone communication — from taking orders to post-delivery surveys.
We work 24/7 and scale easily for seasonal peaks: holidays, sales, bad weather. All requests are logged in the CRM, and you see statistics online.
What is included
- Taking and entering delivery orders
- Status and delivery time updates
- Order confirmation and time slot agreement
- Complaints and problem reports
- Satisfaction surveys after delivery
- Overflow line for peak periods
Tasks we take on
- Food delivery services, restaurants and cafes
- Courier and logistics companies
- Grocery and retail delivery
- Water, flower and pharmacy delivery
- Chains launching their own delivery
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
Can you handle sudden order spikes?
Yes, we plan extra operators in advance for holidays and promotions.
Can you work in our ordering system?
Yes, operators can work in your system or in our CRM and pass orders to you.
How much does it cost?
From UAH 5 per minute. The final price depends on volume and schedule.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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