Outsourced hotline: turnkey launch
A hotline is the number customers, partners or citizens call with any question to your company. Contact Call sets it up turnkey: from connecting a 0-800 number to trained operators answering on behalf of your brand.
We have been working since 2012 and know how to build a line that withstands load: 24/7 schedule, our own CRM for logging requests, call recording and online reporting. You get a full picture of what people contact you about.
What is included
- A toll-free 0-800 number or a city number
- 24/7 call handling by operators trained on your scripts
- Voice menu (IVR) to route calls by topic
- Every request logged in the CRM and passed to the right people
- Call recording and online statistics
- Regular reports on request topics and service quality
Who it is for
- Manufacturers — for consumers and warranty questions
- Banks, insurers and financial companies
- Retail chains and online stores
- Public and non-profit organisations, social projects
- Companies running promotions, product recalls or information campaigns
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
How long does it take to launch a hotline?
It depends on the topic and number setup. After the brief we agree scripts, set up the CRM, train operators, run test calls and then go live.
Can we get a toll-free 0-800 number?
Yes, we connect a 0-800 number for your company or work with your existing number.
Does the hotline work at night and on weekends?
Yes, we handle calls 24/7. You can also choose business hours only.
How much does a hotline cost?
From UAH 5 per minute. The exact price depends on call volume, schedule and topic.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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