Call center for banks and insurance companies

Financial companies talk to customers mostly by phone: advice, sales, reminders, problem solving. Contact Call takes on part of this flow following your procedures, so your in-house contact center can focus on complex and sensitive requests.

We work 24/7, record all calls and provide detailed reporting. Scripts are agreed with you, and operators are trained on your products and rules.

Call us: 0 800 210 165from UAH 5/min

What is included

24/7 customer hotline
Advice on products and rates
Telemarketing: loan, deposit and insurance products
Payment and contract expiry reminders
Satisfaction and NPS surveys
Overflow line for your contact center

Tasks we take on

Banks and credit unions
Insurance companies and brokers
Finance and leasing companies
Payment services
Microfinance organisations

How we launch a project

1
Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
2
Scripts
Together with you we write call scripts and answers to common questions.
3
Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
4
Operator training
Operators learn your product and go through test calls.
5
Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.

Why Contact Call

In business since 2012
Our own CRM, quickly adapted to any task
24/7 call handling, no days off
All calls recorded, statistics available online
A 0-800 or city number for your company
Prices from UAH 5 per minute

Price

from UAH 5/min

The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.

Frequently asked questions

How do you ensure confidentiality?

Operators follow your procedures, data access is limited to what is necessary, and all calls are recorded. Confidentiality terms are set in the contract.

Can we pass you only some lines of business?

Yes — for example only outbound campaigns, night hours or specific products.

How much does it cost?

From UAH 5 per minute. The final price depends on volume and services.