Contact center for insurance companies
For an insurer, the phone line is the moment of truth: customers call in stressful situations and expect fast, clear help. Contact Call provides 24/7 request handling, policy advice and customer support following your procedures.
We also run outbound campaigns: reminding customers about policy expiry, offering renewals and additional programmes. All calls are recorded and requests are logged in the CRM for full control.
What is included
- 24/7 customer hotline
- First notice of loss intake
- Advice on terms and next steps
- Policy expiry reminders and renewal offers
- Sales of additional insurance programmes
- Call recording and quality reports
Who it is for
- Insurance companies
- Insurance brokers and agencies
- Assistance companies
- Banks selling insurance products
- Car dealers with insurance programmes
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
Do you follow our procedures?
Yes, operators follow your procedures and scripts strictly and pass complex cases to your specialists.
Can you take claims at night?
Yes, we work 24/7, so customers can report an insured event at any time.
How much does an insurance contact center cost?
From UAH 5 per minute. The exact price depends on volume and scope of services.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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