Outsourced technical support: first line 24/7
Contact Call’s first-line support takes your users’ requests, helps solve common problems step by step and logs complex cases for your engineers. Your team receives structured tickets instead of a stream of identical calls.
We build a troubleshooting tree and answer base with you and set up request categories and escalation rules in the CRM. Support runs around the clock, so customers get help at night and on weekends too.
What is included
- Phone request intake 24/7
- Step-by-step troubleshooting of common issues
- Ticket logging in the CRM with category, priority and details
- Escalation of complex cases to your engineers by agreed rules
- Ticket status updates for customers
- Reports on the most frequent issues to improve your product
Who it is for
- Internet providers and telecom operators
- Software and SaaS companies
- Manufacturers and sellers of electronics and appliances
- Service centres and equipment maintenance companies
- Companies whose engineers spend time on routine questions
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
Which issues can first-line support resolve?
Routine ones: settings, connection checks, restarts, updates, user instructions, ticket status. We define the list with you when preparing the knowledge base.
How are complex requests passed on?
The operator logs a ticket with all troubleshooting details and passes it to your second line via CRM, email or another agreed channel.
How much does outsourced tech support cost?
From UAH 5 per minute. The final price depends on request volume, schedule and topic complexity.
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