Call center for telecom providers

Subscribers call a provider for every reason: no internet, billing questions, a tariff change. During outages call volumes jump instantly. Contact Call takes on first-line support and sales so your engineers can work on the network, not the phone.

We troubleshoot using your instructions, log tickets, inform subscribers about outages and restoration times and sell additional services. During mass outages we act as an overflow line.

Call us: 0 800 210 165from UAH 5/min

What is included

First-line technical support 24/7
Connection requests and technician bookings
Outage and maintenance notifications
Tariff and add-on sales
Payment reminders
Overflow line during mass outages

Tasks we take on

Internet providers
Cable and IPTV operators
Telephony operators
Cloud and hosting providers
Regional providers without their own call center

How we launch a project

1
Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
2
Scripts
Together with you we write call scripts and answers to common questions.
3
Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
4
Operator training
Operators learn your product and go through test calls.
5
Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.