Call center agent outsourcing
Hiring, training and retaining agents is expensive and slow. With Contact Call’s staff outsourcing you get a team of trained agents for your tasks without growing headcount, renting workstations or handling HR admin.
The team is easy to scale up or down for a season, an ad campaign or a new project. We handle recruitment, training, replacements and quality control, and you see the results in online reports.
What is included
- Recruiting and training agents for your business
- Workstations, telephony and CRM on our side
- Scaling the team for seasons and peaks
- Cover for holidays and sick leave
- Quality control: call reviews, scoring, coaching
- Regular team performance reports
Who it is for
- Companies that do not want to run their own call center
- Businesses with seasonal workload
- Time-limited projects: promotions, launches, campaigns
- Companies entering a new market or region
- Call center owners short of agents
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
How is this different from in-house agents?
You do not hire staff or deal with training, replacements and equipment. You pay for the work done, not for running a department.
How fast can you add agents?
Let us know in advance and we will plan additional agents for the date you need.
How much does agent outsourcing cost?
From UAH 5 per minute. Other pricing models are possible — we discuss them during the brief.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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