Outsourced inbound call answering
A missed call is a customer who will most likely call a competitor. Contact Call’s inbound call outsourcing makes sure a trained operator answers every call, even at night, on weekends or when your sales team is swamped.
We answer on behalf of your company, give advice, take requests and pass information to your staff. A dedicated line, our own CRM, call recording and online statistics give you full control of the process.
What is included
- A dedicated 0-800 or city line
- Call answering 24/7 or on your schedule
- Advice, requests and order taking
- Rule-based transfers to your staff
- Overflow cover when your call center is overloaded
- Call recording, statistics and analytics online
Who it is for
- Companies that miss calls at peak hours
- Businesses that want 24/7 answering without night shifts
- Companies cutting the cost of an in-house call center
- Online stores and delivery services
- Any business where the phone is the main sales channel
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
Why is this better than voicemail?
Customers talk to a real person who advises, takes the request and handles objections. Voicemail only records a message, and many callers hang up.
Can we pass you only part of our calls?
Yes — for example only night calls, weekend calls or calls your staff did not pick up.
How much does call answering cost?
From UAH 5 per minute. The final price depends on volume, schedule and topic.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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