Customer phone surveys
A phone survey gives fast, honest feedback: customers are more willing to answer a real person than to fill in a web form. Contact Call surveys your customers, partners or dealers and turns their answers into clear conclusions.
We help phrase the questions, make the calls, log answers in the CRM and prepare a report. Open answers are grouped by theme so you immediately see what to improve.
What is included
- Questionnaire and survey script
- Calls to customers, partners or dealers
- Answers logged in the CRM
- Open answers grouped by theme
- Recording of all calls
- Report with findings and recommendations
Who it is for
- Companies measuring customer satisfaction
- Businesses launching a product and collecting feedback
- Manufacturers surveying dealers and distributors
- Service companies after completed jobs
- Companies investigating customer churn
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
How many questions can a survey have?
We recommend short questionnaires of a few minutes so more people finish. We pick the optimal length for your goal.
Can a survey be combined with an offer?
Yes, at the end the operator can offer a bonus or special deal if it is agreed in the script.
How much does a phone survey cost?
From UAH 5 per minute, depending on questionnaire length and number of respondents.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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