Customer loyalty measurement (NPS)
NPS (Net Promoter Score) shows how willing your customers are to recommend you to friends and colleagues. It is one of the simplest and clearest loyalty metrics for comparing periods, branches and products.
Contact Call runs NPS surveys by phone: we ask the key recommendation question, find out the reasons behind the score and log everything in the CRM. You receive the calculated index and a structured list of what customers like and what frustrates them.
What is included
- NPS survey script for your business
- Calls to customers after a purchase or service
- Finding out the reasons behind scores
- NPS by segment, branch and product
- Immediate alerts about unhappy customers
- Report with trends and recommendations
Who it is for
- Retail and online stores
- Banks and insurers
- Telecom operators and providers
- Service companies and car dealers
- Clinic, salon and restaurant chains
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
Why by phone rather than online?
More people answer by phone, and the operator can ask why. Online forms are often filled in only by the happiest or angriest customers.
How often should NPS be measured?
Regularly — monthly, quarterly or after each interaction — so you see the trend and the effect of changes.
How much does an NPS survey cost?
From UAH 5 per minute, depending on the number of customers and questionnaire length.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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