Information and reference desk

An information desk answers routine questions: where a branch is, opening hours, what a service costs, how to get a document. These calls take up a lot of your staff’s time even though the answers are standard.

Contact Call sets up a turnkey information desk: we build a structured knowledge base, connect a number, train operators and set up reporting. Your specialists are freed for complex work, and callers get an accurate answer on the first call.

Call us: 0 800 210 165from UAH 5/min

What is included

Building and maintaining a knowledge base
Call handling on a 0-800 or city number
Answers about addresses, hours, prices, procedures and documents
Transfers to specialists when needed
A voice menu for the most frequent questions
Topic statistics to improve your communication

Who it is for

Branch, store and service centre networks
Medical and educational institutions
Transport and logistics companies
Public institutions and NGOs
Event, exhibition and conference organisers

How we launch a project

1
Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
2
Scripts
Together with you we write call scripts and answers to common questions.
3
Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
4
Operator training
Operators learn your product and go through test calls.
5
Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.