Mystery calling (phone mystery shopping)
How do your managers really talk to customers? Do they answer, know the product, ask for the sale? Contact Call’s mystery calling gives an objective answer: our operators call your sales teams, branches or partners posing as ordinary customers.
Each call is scored against a checklist agreed with you and recorded. You receive a report with strengths and weaknesses for each location, plus recordings to train your team.
What is included
- Cover stories and call scenarios for your goals
- Scoring checklist: greeting, product knowledge, objection handling, closing
- Calls to sales teams, branches, dealers or competitors
- Recording of every call
- Summary report with scores by criterion and location
- Recommendations for improving service
Who it is for
- Store, salon and branch networks
- Companies with dealer networks
- Heads of sales and support
- Businesses rolling out new service standards
- Companies comparing their service with competitors
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
How many calls are needed for a fair assessment?
It depends on the number of locations and criteria. During the brief we suggest a volume that gives a reliable picture.
Can you check competitors?
Yes, within the law we can assess how competitors advise customers, so you see your strengths and weak spots.
How much does mystery calling cost?
From UAH 5 per minute. The final price depends on the number of calls and scenario complexity.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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