Outsourced dispatch service

A dispatch service takes customer calls and requests, passes them to field staff and makes sure everything is done on time. Keeping your own dispatchers around the clock is expensive, especially when night calls are few. Contact Call takes over dispatching — 24/7 or only during the hours you need.

We set up request intake, assignment to crews or drivers and status tracking in the CRM. Customers get a fast answer and updates, and you get a full picture of all requests.

Call us: 0 800 210 165from UAH 5/min

What is included

Taking calls and requests around the clock
Logging requests in the CRM with all details
Assigning requests to field staff by agreed rules
Tracking statuses and deadlines
Keeping customers informed
Reports on request volume and completion time

Who it is for

Taxi, delivery and towing services
Property management companies (emergency requests)
Field service: repair, installation, maintenance
Security companies
Logistics companies

How we launch a project

1
Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
2
Scripts
Together with you we write call scripts and answers to common questions.
3
Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
4
Operator training
Operators learn your product and go through test calls.
5
Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.