Call center for manufacturers
A manufacturer talks to two audiences: dealers and partners, and end consumers with product or warranty questions. Contact Call covers both, so your sales and engineering teams are not distracted by routine calls.
We run a consumer hotline, support dealers, conduct surveys and keep your partner database up to date. Requests are logged in the CRM, so you see which questions come up most often.
What is included
- Consumer hotline (0-800)
- Warranty requests and complaints
- Advice on product use
- Dealer and partner support
- Dealer and consumer surveys
- Partner database updates and prospecting
Tasks we take on
- Appliance and electronics manufacturers
- Food producers
- Building materials and home goods manufacturers
- Cosmetics and health product manufacturers
- Industrial manufacturers with dealer networks
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
Can you take warranty requests?
Yes, we log requests, explain the procedure and pass information to your service department.
Do you help find new dealers?
Yes, we build a list of potential partners and give the first presentation of your offer.
How much does it cost?
From UAH 5 per minute, depending on volume and services.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
Our partners and clients
