Target audience research
Who is your customer, what matters to them, why do they choose you or a competitor? The answers help shape your product, advertising and pricing. Contact Call runs phone research with your existing customers and potential buyers.
We help define hypotheses and questions, conduct interviews and structure the answers. You get a customer profile with needs, motives and barriers, backed by real conversations.
What is included
- Research goals and hypotheses
- Questionnaire or interview guide
- Calls to customers and prospects
- Segmenting responses
- Call recordings for your team
- Report: audience profile, needs, barriers, recommendations
Who it is for
- Companies before launching a product
- Businesses entering a new market or region
- Marketing teams before a rebrand or campaign
- Companies with falling sales and no obvious reason
- Startups looking for product-market fit
How we launch a project
- 1Brief
We discuss your goals, volumes, schedule and expected results, and agree on the price.
- 2Scripts
Together with you we write call scripts and answers to common questions.
- 3Setup
We connect a number (0-800 or a city line) and adapt our CRM to your process.
- 4Operator training
Operators learn your product and go through test calls.
- 5Launch and reporting
We go live. You see statistics online, and calls are recorded for quality control.
Why Contact Call
- In business since 2012
- Our own CRM, quickly adapted to any task
- 24/7 call handling, no days off
- All calls recorded, statistics available online
- A 0-800 or city number for your company
- Prices from UAH 5 per minute
The final price depends on call volume, working hours and script complexity. We will calculate it after a short call.
Frequently asked questions
How many respondents are needed?
It depends on the goal: a few dozen in-depth conversations are enough to understand motives; quantitative conclusions need a larger sample.
Can you research competitors’ customers?
Yes, with a list of prospects we can find out why they choose other suppliers.
How much does the research cost?
From UAH 5 per minute. The final price depends on sample size and interview length.
Related services
Let’s discuss your project
Leave a request — our manager will contact you, clarify the task and calculate the price.
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